If you are not satisfied with your product or our services you can return goods purchased from us for a refund or an exchange within 15
days upon receipt.
If your order arrives and it is not right, we'll fix it.
The item doesn't match the description, doesn't work or have defects ? You can return any new, unused
and unaltered item within 15 business days of receipt of your item. We
will issue a full refund to your original payment method.
Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
Once your return is received and inspected by Vernetro (usually within
24-48 hours of receipt), your refund will be processed and a credit will
be applied to your credit card or original method of payment. Please
note that depending on your credit card company, it may take an
additional 2-10 business days after your credit is applied for it to be
posted to your account.
For wire transfer payments, all refunds will be issued to store credit.
You are responsible for all shipping costs associated with getting your order back to our warehouse.
Please do not abuse this policy by ordering multiple (more than 2) of
the same or similar item with the intention of returning the majority of
your order. Please contact Customer Support
if you are unsure of sizing or application for any items prior to
placing your order and we will be more than happy to help you narrow it down!
See below for instructions on where/how to get your return order back
to us. Items should shipped back to Vernetro warehouse after you contact Customer Support and you receive a RA (Return Authorization) number. Every return need to have a RA in order to begin return proces and will need to be returned to Vernetro.
Return Shipping Options
For customers in any location, you have the option of using the
carrier of your choice to return your order to us. We recommend shipping
with a method which includes tracking and insurance for your return
All shipments must be made prepaid(paid by sender); packages shipped COD or with other procedure will be rejected.
Any Refused, Undelivered, or Abandoned package will be subject to a $20 Service Fee.
- The items you order comes from warehouses from worldwide. First contact Customer Support to receive the return adress.
Need to make an exchange? After you process your return, simply place a
new order for the exchange merchandise. That means you'll claim the
inventory and get your new gear fast!
After a refund it is made you can use the money to made another order of another products without retract the money. This will help saving money for not using banks operations.
If your exchange order qualifies for our free ground shipping offer, it will be applied.
You are still responsible for return shipping on your original order back to us.
Used or Damaged Merchandise
Any merchandise which has been "tested" is considered
used and cannot be returned. We encourage you to try the products without damaging or scratching it.
Any merchandise or parts which shows signs of use (wear, scratchs, bugs, dirt,
smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition
other than it was received cannot be returned.
Selling websites and online forums are excellent resources if you have
a used item you do not want that can no longer be returned to Vernetro.
Apparel and Clothing
Apparel items must be packed in their original garment bag (or
equivalent plastic bag protection) and include all original tags. The
plastic bag protects the item from the cardboard. Items packaged without
this protection most likely will arrive scuffed and will be returned to
All products must be shipped back as they were received in their original
helmet bag, box and include all original paperwork and accessories.
Un-used items that are returned with missing or damaged packaging,
tags, components, or hangers may be returned to the customer or subject
to an additional processing fee of up to 20% of the merchandise cost
based on the availability of those missing or damaged components.
Electronics, Hard Parts and Others.
Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.
Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.
Any Tool or Chemical that has been opened or seal broken is non-returnable.
Open box items for which the packaging has been destroyed are not returnable.
International shipments should be marked as a "Merchandise Return"
with a carrier that does not levy brokerage fees. Customer is
responsible for any applicable brokerage or customs charges and fees.
Any items shipped COD or having additional brokerage fees that are charged to Vernetro upon delivery will be rejected.
Each manufacturer has its own warranty policy. Vernetro will assist
customers with their warranty; however Vernetro does not provide any
direct warranty on any item sold.
Order Cancellation / Modifications
If you change your mind, act quickly! We turn around and process orders extremely quickly.
Orders can be modified or cancelled only while their status is labeled
"In Process." Once an order has been "Sent to Warehouse," it cannot be
cancelled or modified, as the order has been processed by our warehouse
and we are awaiting tracking information.
Most manufacturers offer an additional warranty period which covers
against merchandise defects. To determine warranty requirements for a
specific item, please contact the manufacturer or contact us for assistance.
Please note warranty processing may take 4-8 weeks and will be subject
to the individual manufacturer's policies and discretion. Manufacturer
warranties do not cover defects determined to be caused by normal wear
or due to customer negligence.
Please let us know ASAP if any goods arrive damaged. Please keep all
original shipping containers and take pictures if possible. Damaged
goods claims are handled through the shipping carrier (UPS, FedEx, EMS, TNT, USPS,
OnTrac or others). We will assist our customers in these claims. We only ask that
customers be patient as sometimes this process can take longer than any
of us would like!
You can request a return authorization number (RA#) online at
Step 1: Click "Login / Register" or “My Account” (if
you are already logged in) at the top of the web page. Once you are
within the “My Account” area of the website, click on “Order History” on
the left-hand side of the page and find the order in question and click
Step 2: Select the item(s) you would like to return from your order and be sure to choose the reason for returning each item.
Step 3: Select your return shipping method and follow instructions.
Step 4: Please print your Return Authorization form
and include it with each shipment back to Vernetro. You have 15 days
from the day the RA is issued to return your merchandise so please be
sure to print and ship at your earliest convenience. Please do not tape
anything to the original product packaging! We need to get all products
(and their packaging!) back in new condition. Place all merchandise in a
shipping box; you may use the original shipping container. However,
please DO NOT use the manufacturer's product box as the shipping
container. It will arrive damaged and the package will be rejected by
our returns department.
Tell in a the message you sent to Customer suppor, the product, the problem and you option. Refund or Exchange.
Please retain your return tracking information. Vernetro.com is not
responsible for packages lost during return shipment. You will receive a
confirmation email from Vernetro when your return is processed which
will include the full details of refund credited.
For any questions please contact us here: email@example.com